Refund and Cancellation Policy
Last Updated: 1 September 2026
At Dot BD Solutions Limited, we aim to provide transparent, reliable, and high-quality services. This policy explains the refund and cancellation conditions for courses, training programs, software products, Odoo services, custom development, hosting, subscriptions, and other professional services.
This policy applies to purchases made through:
learn.dotbdsolutions.com
Official invoices, quotations, payment links, or authorized sales channels of Dot BD Solutions Limited
If a signed contract, quotation, marketplace policy, or service-specific agreement contains different refund conditions, the terms of that agreement will apply.
1. Online Courses and Training Programs
15-Day Course Refund Guarantee
Students may request a full refund of their course fee within 15 calendar days of the original payment or enrollment date, whichever occurs first.
To qualify for a refund:
The course must have been purchased directly from Dot BD Solutions Limited.
The request must be submitted within 15 calendar days.
No course completion certificate or official student certificate has been issued.
The student must not have completed or attempted the final examination or certification assessment.
The account must not have been shared, resold, copied, or used in violation of our platform rules.
The refundable amount will be the actual amount paid after applying any discounts, coupons, or promotional offers.
Once a refund is approved, access to the course, recordings, materials, community benefits, practice database, and other related services will be removed.
Requests After 15 Days
Course fees are normally non-refundable after the 15-day refund period.
Depending on availability and circumstances, we may allow a one-time transfer to another course or batch. If the new course costs more, the student must pay the difference. If it costs less, the difference will not be refunded in cash.
Certification and Examination Fees
Any certification, examination, registration, or other fee already paid to Odoo or another third party on behalf of the student is non-refundable unless the third party refunds that amount to us.
Course Cancellation by Dot BD Solutions
If Dot BD Solutions cancels a paid course or batch and cannot provide a reasonable alternative, the student may choose:
A transfer to another available batch or course; or
A full refund of the amount paid for the cancelled course.
Course completion does not guarantee employment, freelance projects, income, examination results, or career placement. These outcomes are not grounds for a refund after the applicable refund period.
2. Live Workshops and Scheduled Training
Customers may request cancellation or rescheduling at least 48 hours before a scheduled workshop, training session, or consultation.
Any approved refund may exclude non-recoverable expenses such as:
Trainer booking charges
Venue expenses
Travel and accommodation costs
Equipment costs
Third-party service charges
Cancellations made less than 48 hours before the scheduled session and missed sessions are normally non-refundable. However, we may offer one rescheduled session depending on trainer and resource availability.
If Dot BD Solutions cancels a scheduled session, the customer may choose a rescheduled session, service credit, or refund for the cancelled session.
3. Odoo Implementation and Professional Services
This section applies to:
Odoo implementation and configuration
Custom software development
Odoo module customization
Data migration
API integration
Reports and dashboards
Consulting
Project management
Technical support
Maintenance
User, administrator, or developer training
Before Work Begins
If the customer cancels before work begins, the prepaid amount may be refunded after deducting:
Payment processing charges
Third-party expenses
Resources already purchased or reserved with the customer’s approval
After Work Begins
If the customer cancels after work has started, any refund will be calculated as:
Amount Paid – Completed Work – Logged Hours – Delivered Milestones – Committed Expenses – Third-Party Charges
Fees relating to completed or accepted work are non-refundable. This includes:
Completed development hours
Delivered source code
Approved designs
Accepted project milestones
Completed configurations
Data migration already performed
Delivered reports or dashboards
Completed training or consultation
Deployed systems or features
Client-Caused Delays
Delays caused by missing information, server access, credentials, approval, content, infrastructure, requirements, or feedback from the customer will not be considered a failure to deliver by Dot BD Solutions.
Cancellation by Dot BD Solutions
If Dot BD Solutions ends a project without fault by the customer, we will refund any prepaid amount allocated to work that has not been delivered, completed, or committed.
Project-specific quotations, contracts, or statements of work may include additional milestone, cancellation, and refund conditions.
4. Digital Products, Odoo Modules, and Software Licences
Digital products are normally non-refundable once any of the following has been delivered:
Download link
Source code
Licence key
Repository access
Installation files
Module installation
Product activation
If a digital product purchased directly from Dot BD Solutions is materially defective or significantly different from its published description, the customer must contact us within 15 calendar days of delivery.
We will investigate the issue and may provide:
Technical support
Bug correction
Replacement
Compatibility fix
Service credit
Refund if the issue cannot reasonably be resolved
A refund will not be available when:
The customer purchased a module for an unsupported Odoo version.
The stated technical requirements were not followed.
Required dependencies were not installed.
The customer or a third party modified the source code.
The issue is caused by another module, server, operating system, or external service.
The requested functionality was not included in the original product description.
Products purchased through the Odoo Apps Store or another marketplace are also governed by that marketplace’s payment, licensing, and refund policies. Refund requests may need to be submitted through the original marketplace.
5. Hosting, Servers, Domains, SSL, and Subscriptions
Customers may cancel a recurring service before its next renewal date. Cancellation will stop future renewal but will not normally result in a prorated refund for the current billing period after the service has been activated.
The following items are normally non-refundable after purchase or activation:
Domain registration and renewal
SSL certificates
VPS and cloud server services
Hosting packages
Odoo Enterprise or third-party software licences
SMS credits
Payment gateway charges
Email or communication services
Third-party subscriptions
Purchased server resources
If a third-party provider approves and sends us a refund, the refundable amount received may be passed to the customer after deducting any applicable processing charges.
If Dot BD Solutions cannot activate a paid service and cannot provide a reasonable alternative, the customer may request a refund for the undelivered portion.
6. Duplicate or Incorrect Payments
A verified duplicate payment or an amount collected incorrectly will be refunded in full.
If you believe that a payment was unauthorized, contact your bank or payment provider and notify us immediately. We may request reasonable proof of payment and identity before processing the claim.
7. How to Request a Refund
Send your refund request to:
Please provide:
Your full name
Email address and phone number used for the purchase
Invoice, order, transaction, or enrollment reference
Name of the course, product, project, or service
Payment date and amount
Payment method
Reason for requesting the refund
Relevant screenshots or supporting documents
Submitting a request does not automatically approve a refund. We will review the request according to this policy and any applicable contract or quotation.
8. Refund Processing Time
Refund requests are normally reviewed within five business days.
Once approved, Dot BD Solutions will normally issue the refund within seven business days through the original payment method.
Depending on the bank, card issuer, mobile financial service, or payment gateway, it may take approximately 7–15 business days for the refunded amount to appear in the customer’s account.
Refunds will be calculated based on the amount and currency received by Dot BD Solutions. Exchange-rate differences, bank charges, and payment-provider fees outside our control may not be refundable.
9. Refund Requests That May Be Declined
A refund request may be declined if:
It is submitted outside the applicable refund period.
The service, course, product, or billing period has already been fully used or completed.
The customer accepted the relevant milestone or deliverable.
The requested feature was not included in the agreed scope.
The problem is caused by unsupported systems or customer-controlled infrastructure.
The customer shared an account, copied materials, resold access, or violated licence terms.
The customer failed to provide necessary access, information, approval, or cooperation.
Fraud, payment abuse, or material misrepresentation is reasonably suspected.
10. Changes to This Policy
Dot BD Solutions Limited may update this policy when our services, payment methods, or legal requirements change.
Any updated version will be published with a revised “Last Updated” date. The policy in effect on the original purchase date will normally apply to that purchase unless a change is required by law or is more favourable to the customer.
11. Governing Law
This Refund and Cancellation Policy is governed by the laws of Bangladesh. Nothing in this policy limits any mandatory consumer right or legal remedy available under applicable law.
12. Contact Us
For refund, cancellation, or payment-related questions, contact:
Dot BD Solutions Limited
57, SEL Trident Tower
Naya Paltan, Dhaka-1000, Bangladesh
Email: support@dotbdsolutions.com
General Enquiries: info@dotbdsolutions.com
Phone: +880 9617-171533